MORNING SESSION (Location: LT 58A)

Topic 1:   Leveraging on Serious Games for Professional Skills Development Training in NUS Pharmacy Education
By Mr John Yap, NUS

This feature will showcase how NUS Computer Centre collaborated as co-investigators with academics from the Department of Pharmacy, Faculty of Science, in an innovative method of training for Pharmacy students. A 3D virtual environment was proposed and developed to engage pharmacy students in a serious game made to train and cultivate pharmacy practice skills relevant to patient counselling, dispensing and preparing extemporaneous (non-commercially available) drugs. The project was to transform traditional methods of pharmacy education into engaging ways of learning that are appealing to students yet addressing and fulfilling real world needs in clinical practices.

Topic 2:  Mobile Journey for Student Services
by Mr Benny Lam, Mr Chiang Chee Seng, Mr Marvin Tan, NIE

Mobility is a global phenomenon that took off when Apple invented the first iPhone. NIE has embarked on a mobility project to provide mobile student services for our tech-savvy teacher trainees so that our students are able to access critical services on the go, anytime, anywhere. The applications that were rolled out are student timetable and course registration.  This presentation aims to share our journey in developing mobile student services, designing user experience and implementation of the project.

Topic 3:  High Dense Wi-Fi for E-Exam
by Mr Gong Wei, Mr Jeffery Tay, NUS

In this presentation, we will share about the journey, learning points and the setup of High-Dense Wi-Fi system covering a 300-seat multi-purpose-hall, with validated Wi-Fi throughput at 3Mbps per client.  We will also provide an update on E-Exams in NUS and how High Dense WI-FI fits into the grand scheme of things.

Topic 4: Smart Campus Project
by Mr Michael Yap, Mr Ong Hong Boon, TP

The smart solutions to be implemented like single integrated software platform that enables integration with various smart campus solutions and IoT (Internet of Things) devices to provide event sensing, notification, as well as data analytics capability. Based on video feeds received via IP cameras, Video Content Analysis can be fulfilled. Co-creation of smart mobile applications like carpooling, enquiry and facility fault reporting, classroom attendance taking are the test-bed for innovative ideas or technologies to provide opportunities in the capability development for TP staff and students.

 TRACK 1:  APPLICATIONS & WEB  (Location: LT 58 B, level 3)

T1-1:  A New OASIS at SMU
by Mr Paul Tan, SMU

OASIS or “Online Access to Student Information System” is SMU’s Student Portal. The new OASIS is built on the Microsoft Azure cloud platform using SharePoint. In this presentation, we will share our journey in improving the UX of the portal, integrating the portal with our on premise PeopleSoft Campus Solutions, developing new useful e-services (including development of SharePoint apps and their integration with the PeopleSoft Campus Solutions) and our aim to provide a one-stop online service centre for students. We will also cover our experience on system performance and stress test.

T1-2:  Application Performance Management
by Ms Arputharajan Devi, NIE

APM or Application Performance Management is an essential component of NIE’s ISAAC project methodology. ISAAC is NIE’s mission critical student lifecycle system and requires a high level of uptime and service level.  An APM tool is deployed to proactively monitor ISAAC’s system health and performance as well as profile and identify potential bottlenecks of the application prior to production.  This presentation aims to share our APM journey and how APM makes production support easier and pre-production load testing more effective.

T1-3:  Assessment Management Data Mart
by Mr Lai Chong Leong, ITE

A dashboard for assessment information to support the approval of examination results.

T1-4:  Attendance Taking System
by Mr Ong Aik Leng, SP

SP launched the Attendance Taking System (ATS), moving from the manual pen & paper attendance list to a digital approach. This shift created much buzz among lecturers and students. SP will share the approach taken, the benefits and some misconceptions of the system as well as the challenges faced for the implementation of the project.

T2-1:  NIE's Response to Cybersecurity Threat
by Mr Pua Tee Wee,NIE

The role of ICT security has evolved over the past years, transforming from policy driven to one that works closely with owners and delivers value services to customer, balancing between the risk and benefit. Moving forward, NIE will continue to work closely with the industry to strive for service excellence.

T2-2:  Data Security
by Mr Rajesh Rathinasamy, Mr Ng Yih Farn, NIE

NIE DataMask is NIE's In-house developed application and cost effective solution for data masking. It is an efficient and easy-to-use application to provide enhanced protection for sensitive data as per PDPA requirement. With data masking sensitive and personal information are replaced with realistic values allowing production data to be safely used for UAT purposes, system integration testing, migration testing, etc.

NIE's "Centralized Management of Application Release Logs" is integrated with our existing Application Release Management workflow to meet PDPA requirements in particular on data protection and retention. The implementation of this solution removes the need for application release logs (which may contain sensitive information) to be stored on application support's  or administrator's desktop/notebook to protect sensitive information. Since application logs are now centralized in a single location, logs can easily be cleaned up when needed.  Also by implementing this solution, we have achieved operational efficiency.

T2-3:  Challenges and Value of Security Information and Event Management (SIEM)
by Mr Jason Tseng, SP

SP implemented IBM QRadar SIEM (Security Information and Event Management) recently for the purpose of centralizing real-time log analysis/correlation, providing alerts for security anomalies and supporting security investigations/forensic analysis. We will share our implementation experience, operational challenges as well as value that we derive from our SIEM implementation.

T2-4:  Custom Build SingPass Service Provider
by Mr S. Kalyankumar, TP

SingPass system serves as an identity provider (idP) which gives assurance of the user identity to the agency. For agency, a SingPass service provider (SP) shall be implemented to trust the identity provided by SingPass idP and allows the authenticated user to perform transactions in agency website. In this presentation, I’ll be sharing the project overview, technology behind TP’s custom built SingPass Service Provider, the challenges faced and lessons learnt.

TRACK 3: IT SERVICES & INFRASTRUCTURE  (Location:  LT 58 A, Level 1)

T3-1:  Cloud Services/Mobility/Operations: IT Services 2.0 – NIE’s Self-Service IT portal
by Mr Jeffrey Hong, NIE

IT Services is NIE’s self-service IT portal that is mobile-friendly and efficient to enable our Staff and Students to submit, track and provide feedback on their service request and incident ticket. We have carefully designed and digitized our service protocols so that our users can submit their tasks according to our IT best practices. Its powerful knowledge bank empowers our users with the ability to address basic problems on their own, and transform repetitive inquiries into useful solutions for all.  The technology supporting this portal is a cloud application by ServiceNow.

T3-2:  SUTD’s Journey in SAAS Implementations
by Ms Ling Yian Ching, Ms Kiruthika, SUTD

Strategies, Challenges and Learning points in implementing SAAS.

T3-3:  SMU's Journey in Establishing an Integrated Service Desk
by Mr Alex Goh

In this presentation, SMU aims to share our experiences in implementing our new Service Request and Incident Management System (SRIMS). SRIMS was recently recipient of the CIO 100 Honoree Award from CIO Magazine. 

SRIMS which is a cloud-based SaaS solution has helped us achieved the following:

a. Single point of contact for all systems and applications across SMU
b. Incident management
c. Problem management
d. Knowledge base management
e. Service catalogue management

The talk will detail how the new service desk is now able to
1. enhance resolution time and increased productivity through quick resolution of user queries
2. allow users to track the progress of their call tickets
3. provide greater transparency of issue resolutions across the entire IT department
4. correlate incidents across all IT systems
5. provide management with analytics service call types, effort and support distribution, users, service level etc. for service performance review.

T3-4:  Green Data Centre
by Mr Kent Ong, ITE

SS564 Green Data Centre is certified by Singapore Standards Council of
Singapore. As part of our review of our Data Centres operation, we upgraded our
College East Data Centre to be SS564 complaint. The certification helps ITE to
establish, implement, operate, monitor, review, maintain and improve energy and
environmental management system to meet green Data Centre standard. The Data Centre is also compliant with IM8 requirement for PUE of 2.2 and below.

T3-5:  Design and Challenges in the Setup of a New Data Centre
by Mr Ong Chee Wee, NYP
Data centres house valuable assets such as data and IT systems of the organization. Challenges in power, cooling, fire protection, etc are addressed in the data centre design. Energy efficiency is achieved through means such as the following:
• Hot & Cold Aisle Rack Layout to improve airflow dynamics
• Hot Aisle Containment for High Density Systems to raise cooling efficiency
• In-row Cooling Units and Water-cooled Chiller Plant

TRACK 4:  TEACHING & LEARNING (Location: Classroom 01-02, level 1)

T4-1:  Using Open-Source Software to Build a Staff Sharing, Discussion and Knowledge Management Platform
by Mr Yoong Hor Meng, NP

The presentation will provide insights on challenges in implementing a staff sharing, online discussion and knowledge management platform using Mediawiki. Mediawiki is an open-source, cross-platform wiki application that powers Wikipedia and other Wikipedia-related websites.  Mediawiki could be deployed on low hardware requirements, using various type of web servers and databases.

T4-2:  MOOC
by Mr Benny Lam, Ms Fong Xue Ying, NIE

Since 2012, MOOC or Massive Open Online Courses is an up and coming trend in the education industry that will transform the online learning usage in the years to come. NIE has ventured into building its own MOOC platform which is named JacobsWell.  JacobsWell’s vision is to share NIE’s wealth of knowledge so as to bless the Singapore community..  This presentation aims to share our learning points and our MOOC journey thus far.

T4-3:  ARMolVis – Building Our Own AR Mobile App for Teaching & Learning
by Mr Giam Kok Leng, NUS

In recent times, augmented reality (AR) has found its way to become a useful tool for teaching and learning. However, the cost of creating an AR app may be prohibitive, which could range from tens of thousands to a few hundred thousand dollars for enterprise grade custom apps. These solutions may be an overkill if you just want a simple app to demonstrate a specific concept in the classroom.
 
In this presentation, we will share about how we have created “ARMolVis”, a custom-built AR mobile app. “ARMolVis” is an Augmented Reality Molecular Visualiser for everyday products. Users can hover over 2D photos of several everyday products and the corresponding molecule that is predominant in that product appears in 3D on the device. The project is a collaboration between the Chemistry Department, students from the School of Computing, and the NUS Computer Centre. The app has been created using a combination of open-source and free software which includes Unity3D, Blender and Vuforia. We are looking at a future where AR mobile apps can be created easily and at a low cost for lecturers to supplement their lecture notes and presentations with realistic 3D visualizations.